October 15, 2014
Dear Cat Doctor South Bay loyal client,
Subject: Exciting new changes at the Cat Doctor South Bay in order to provide better quality care for your beloved pets!
My name is Roberto J Marchan, and along with my wife, Denise Bierens, we are excited to introduce ourselves as the new owners of the The Cat Doctor South Bay (CDSB) located at 15308 Inglewood Avenue in the city of Lawndale; now family owned and operated. Dr. Bierens and I have extensive work experience and when combined with the professional and loving care of Dr. Evelyn Vasquez and the existing CDSB team, we will offer you and your cats the highest quality of pet care and service at affordable prices.
We have both been practicing veterinary medicine for the past 11 years in a variety of Los Angeles locations including 24-hour general practices, emergency care facilities, referral practices and a 24-hour referral specialty practice. Dr. Bierens, is a residency-trained veterinary surgeon. Together, we have two young boys, a cat, three Chihuahuas, and one geriatric mixed breed dog and since we live only one mile away from the clinic, we will be very hands-on and responsive. We will also be opening the practice to both cats and dogs. Based on our broad experience working with both animals, we know we can still have the best feline friendly practice while also providing excellent service to our dog owner clients.
Your new team will continue to offer the high standards of care recommended by the American Association of Feline Practitioners and the American Animal Hospital Association. That said, to better serve you, we have already made the following beneficial changes:
New extended hours. We will now be open Saturdays until 5pm.
New Pricing: Kitten/puppy plans, dental cleanings, and spays/neuters (see enclosed flyer.)
We now offer acupuncture for cats and dogs.
Reward Referral Program: If you recommend us to three friends, cat owners, will receive either six months of feline revolution or a grooming/bath and dog owners will receive six months of oral flea control. (new clients will need to inform us who referred them at check in so we can track referrals)
Loyalty Appreciation Program: For all existing clients of CDSB, you will receive a free exam with Dr. Marchan.
In the near future: We will be expanding hours on weekdays, and be offering new diagnostics and treatments to improve medical services, including minimally invasive surgery and endoscopy.
Lastly, to make the practice more inviting to the whole community we will also be renaming it to Animal Hospital of South Bay. We hope you will continue to visit our practice for your animal health care and we hope to meet you soon.
Roberto J. Marchan, DVM, Denise Bierens, DVM, Evelyn Vazquez, DVM, and the staff of the Animal Hospital of South Bay.
PS New website coming soon (www.ahosfb.com). You can still find us at www.thecatdoctorsouthbay.com and Facebook (www.facebook.com/thecatdoctorbeachcities).
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